To start your online return please click here.
If you purchased the $1.98 free returns for store credit protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit and receive a pre-paid label through our returns center. If you did not purchase the $1.98 free return protection at the original time of checkout, you will be responsible for returning the product. Once you have checked out with re:do please note that it is NOT refundable!
We hope that you love all your purchases from Cowboy Headquarters. However, we understand that sometimes you may need to return a purchase. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After this timeframe, your item would not be eligible for return. You will be issued an ONLINE STORE CREDIT ONLY for the amount of the item. Cash or credit card refunds will not be made.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
Shipping charges are non-refundable.
If your order included a free item and the order (in whole or in part) is returned, the actual price of the free item will be deducted from refund amount UNLESS the free item is also returned OR adjusted cost still qualifies your order for the free item. All Clearance sales are final, and no refunds/exchanges will be allowed.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us within ten days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Defects must be reported before items are worn, washed or tags have been removed.
EXCEPTIONS / NON-RETURNABLE ITEMS
ITEMS NOT ELIGIBLE FOR RETURN: Earrings, bodysuits, swimwear, under garments, any type of discounted item, Black Friday deals & Cyber Monday deals.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once your return is completed in our return portal, you will receive a store credit. If you have a certain item you want to exchange it for, please email us at firstname.lastname@example.org so we can hold the item/size for you.
You can always contact us for any return/exchange questions at email@example.com